Guest Service Agent / Night Audit

Hampton Inn Boston Natick
Natick, MA

Posted November 18, 2020

Guest Service Agent / Night Audit

The Hampton Inn is looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be The Hampton Inn's newest guest serves agent!


Who this Job Will Job Appeal To

  •  This position is perfect for people that love to provide excellent customer service.  

The Ideal Candidate for this Position

  • Friendly, outgoing, individuals that possess outstanding guest service skills.  Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations. 

What You Will Be Doing

  • Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area.  Must be willing and able to work a flexible schedule that will include weekends and holidays.     

Who You Will Be Working With

  • The front office is staffed by Guest Service Agents and a Guest Services Manager. You will also closely interact with concierge and bell/valet staff, housekeeping staff, spa staff, and food and beverage staff.

Job Description

  • Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.    

Job Requirements

  • High school diploma or equivalent required, college degree preferred.  Minimum one year hotel front desk experience required.

Hampton Inn Boston Natick

188 Room Hotel

At A Glance

Enjoy a warm welcome at the Hampton Inn Boston/Natick hotel, located less than one mile from I-90, offering easy access to downtown Boston. We are just steps from the Logan Express Bus to Boston's Logan Airport. Take our free hotel shuttle to local area office parks, shopping and dining destinations. Free parking is also available for your convenience.

Hampton Inn Boston/Natick is an ideal base among Natick hotels to visit family and friends at Wellesley, Babson and Boston colleges. Explore Natick's many shopping malls, theaters and restaurants—Natick Mall is only minutes away. Catch the game and enjoy regional beers, premium cocktails and New England favorites at SKYBOKX 109 Sports Bar & Grill, situated adjacent to the hotel. Enjoy the ultimate HD experience with their 22 screens of up to 90-inch in size. Discover a woodland botanical garden at Garden in the Woods, or enjoy a day of relaxation, swimming or kayaking at Cochituate State Park.

Discover the complete package of amenities at the Hampton Inn Boston/Natick hotel – the clean and fresh Hampton bed®, free WiFi access in your room, access to the fitness center and friendly service. Stop by our Treats Shop® for souvenirs, snacks and items to make your stay comfortable.

Friendly service, clean rooms, comfortable surroundings, every time. If you’re not satisfied, we don’t expect you to pay. That’s our commitment and your guarantee. That’s 100% Hampton®.

319 Speen Street

Natick, MA 01760

(508) 653-5000