Guest Service Agent

Holiday Inn Boston Bunker Hill Area
Somerville, MA

Part Time

Posted April 27, 2021

Guest Service Agent

The Holiday Inn is looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be The Holiday Inn's newest guest service agent!

Who this Job Will Job Appeal To

  •  This position is perfect for people that love to provide excellent customer service.  

The Ideal Candidate for this Position

  • Friendly, outgoing, individuals that possess outstanding guest service skills.  Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations. 

What You Will Be Doing

  • Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area.  Must be willing and able to work a flexible schedule that will include weekends and holidays.     

Who You Will Be Working With

  • The front office is staffed by Guest Service Agents and a Guest Services Manager. You will also closely interact with concierge and bell/valet staff, housekeeping staff, pool staff, and food and beverage staff.

Job Description

  • Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.    

Job Requirements

  • High school diploma or equivalent required, college degree preferred.  
  • Minimum one year hotel front desk with OPERA/IHG experience required.

Holiday Inn Boston Bunker Hill Area

184 Room Hotel

Our Hotel

As one of the only Somerville, MA hotels near downtown Boston that offers complimentary parking, we strive to make your stay as easy and comfortable as possible. In addition to our ample parking for guests, our Boston/Somerville hotel features 184 spacious guest rooms with eight executive suites and 10 ADA accessible rooms that provide a welcoming respite from your busy trip to Boston. Be sure to join our Priority Club Rewards program to qualify for even more great perks when you stay at the Holiday Inn Boston Bunker Hill, MA hotel

Whether you’re staying at Holiday Inn Boston Bunker Hill  hotel on a family vacation or a business trip, we have a number of amenities that are designed to make your stay a memorable experience. With complimentary high-speed Internet access throughout our property; a fully equipped fitness center with indoor pool, as well as an family-friendly restaurant right onsite, everyone in your group will be happy to stay at Holiday Inn Boston Bunker Hill. Once you’re ready to retire for the day, you’re sure to enjoy relaxing in your spacious guest room that features plush bedding, a flatscreen TV, refrigerator, desk and Internet access. We invite you to make yourself at home when you stay at our premier Somerville, MA hotel. Don’t forget to ask about our hotel packages and exclusive extended-stay rates for stays of 14 days or more.

  • Heated Indoor Pool
  • Full service on-site Restaurant
  • 24-hour Fitness Center
  • Room Service

30 Washington Street

Somerville, MA 02143

(617) 628-1000

www.ihg.com