Guest Service Agent

The Verve Boston Natick, Tapestry Collection by Hilton
Natick, MA

Posted June 9, 2021

Guest Service Agent

The Verve is looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be The Verve's newest guest services agent!


Who this Job Will Job Appeal To

  • Excellent entry level position with Massachusetts's most rockin' hotel.  This position is perfect for people that love to provide excellent customer service.  

The Ideal Candidate for this Position

  • Friendly, outgoing, individuals that possess outstanding guest service skills.  Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations. 

What You Will Be Doing

  • Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area.  Must be willing and able to work a flexible schedule that will include weekends and holidays.     

Who You Will Be Working With

  • The front office is staffed by Guest Service Agents and a Guest Services Manager. You will also closely interact with concierge and bell/valet staff, housekeeping staff, spa staff, and food and beverage staff.

Job Description

  • Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.    

Job Requirements

  • High school diploma or equivalent required, college degree preferred.  Minimum one year hotel front desk experience required.

Benefits

  • On the 1st of the month following 60 days of employment:
    • Medical (Full Time Employees Only)
    • Dental
    • Vision
    • Life & Accidental Death Insurance
    • Accident Insurance
    • Cancer Insurance
    • Disability Insurance
    • Term Life / Whole Life Insurance
  • On the 1st of the month following 1 year of service:
    • 401k
  • Paid Vacation Time - 1 Week upon 1 year of service (Full Time Employees Only)
  • Paid Personal Time - 12 days per year; accrued at the rate of 1 day per calendar month. (Full Time Employees Only)
  • Access to discounted room rates worldwide with the GoHilton Team Member Travel Program.

The Verve Boston Natick, Tapestry Collection by Hilton

251 Room Hotel

Innovative hotel located in MetroWest Boston business and shopping mecca

In celebration of American pop culture, The Verve Boston Natick, MA, offers a conceptual stay like no other. From vintage telephone booths to TVs playing classic commercials, we’re more than just a place to stay. Immerse yourself in this tribute to the decades and enjoy a unique and unforgettable experience.

Located in the heart of the MetroWest, we’re close to major businesses including TJX, Bose, Cognex, and SCIEX. We’re across the street from premier shopping destination Natick Mall and a short drive to local academic institutions. We provide free shuttle service to Logan Express bus station and West Natick train station for easy access to downtown Boston.