Guest Service Agent

Spark by Hilton
Mystic, CT

posted September 18, 2023

Guest Service Agent

Be a part of history as we launch Hilton's newest brand, Spark by Hilton, in Mystic, CT!

Who this Job Will Job Appeal To

  •  This position is perfect for people that love to provide excellent customer service.  

The Ideal Candidate for this Position

  • Friendly, outgoing, individuals that possess outstanding guest service skills.  Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations. 

What You Will Be Doing

  • Answering phones, greeting guests, checking guests into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area.  Must be willing and able to work a flexible schedule that will include weekends and holidays.     

Who You Will Be Working With

  • The front office is staffed by Guest Service Agents and a Front Desk Supervisor. You will also closely interact with housekeeping and all other team members.

Job Description

  • Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the hotel, listening to comments, criticism and feedback from guests and taking appropriate action.    

Job Requirements

  • High school diploma or equivalent required, college degree preferred.  
  • Ability to work a flexible schedule including holidays and weekends

Compensation: 17.00

Spark by Hilton

120 Room Hotel

Spark by Hilton, the newest addition to Hilton's portfolio of  world-class brands, is a premium economy brand that proudly delivers reliable essentials and friendly service for every guest, all at an accessible price. A simple, reliable and comfortable stay, all at an accessible price.

55 Whitehall Avenue

Mystic, CT 06355

(860) 572-2501